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Welcome to Elite Debt Collection & Customer Service Limited

Your Trusted Debt Solutions Partner

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WELCOME

At Elite Debt Collection & Customer Service Ltd, we understand that managing outstanding debts and providing exceptional customer service are critical to maintaining your business's success. These challenges can often feel overwhelming—but that’s where we come in.

Our mission is to deliver efficient, professional, and ethical solutions tailored to your specific needs, whether it’s recovering overdue payments, improving customer relationships, or optimizing sales processes. With a dedicated team of experts, we focus on building lasting partnerships, ensuring your business achieves financial stability and delivers an outstanding client experience.

At the core of our services are transparency, integrity, and measurable success. We approach every case with respect and sensitivity, managing debt recovery and customer interactions in a way that reflects positively on your business. Our comprehensive services are designed to handle every aspect of financial recovery, customer support, and sales optimization with precision and care.

Whether you need help with debt collection, setting up customer service solutions, or enhancing your sales process, Elite Debt Collection & Customer Service Ltd is here to guide and support you every step of the way. Let us handle the complexities, so you can focus on growing your business with confidence.

Your success is our mission—let’s achieve it together.

Our Services

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1

Credit Control/Debt recovery 

 

At Elite Debt Collection & Customer Service Ltd, we offer a wide range of debt collection and credit control solutions designed to recover outstanding revenue, enhance cash flow, and safeguard your business from financial risks. With over 18 years of industry expertise, our services cater to businesses in the UK, United States, and worldwide, combining ethical practices with exceptional results..

Debt Collection Services

1. No Win, No Fee Collection

We operate on a risk-free "No Win, No Fee" basis, ensuring you only pay when we recover your debts. Our competitive rates are:

  • UK Debts:

    • 14% for debts less than 90 days old.

    • 25% for debts over 90 days old.

  • US Debts:

    • 16% for debts less than 90 days old.

    • 28% for debts over 90 days old.

  • Rest of the World:

    • 20% for debts less than 90 days old.

    • 30% for debts over 90 days old.

2. Pre-Legal Debt Recovery

We recover debts without initiating legal action, saving you time and avoiding unnecessary legal fees while maintaining compliance with local regulations.

3. Late Payment Enforcement

We enforce payment terms to ensure timely payments, reducing the impact of overdue invoices on your cash flow.

4. Aged Debt Collection

We focus on recovering debts that are 30+ days overdue, employing targeted strategies to bring outstanding balances back into your accounts.

5. Dispute Mediation

Our team resolves payment disputes professionally, avoiding litigation while preserving valuable client relationships.

6. International Debt Recovery

With expertise in international regulations, we recover cross-border debts ethically and efficiently, ensuring compliance in every jurisdiction.

7. Post-Judgment Recovery

When other methods fail, we enforce court orders to recover debts, providing a reliable solution for complex cases.

8. Payment Plan Negotiation

We negotiate realistic repayment plans with debtors, helping secure payments without escalating to legal action.

9. Debt Portfolio Management

Our end-to-end management of overdue accounts saves you time and resources, ensuring effective debt recovery while you focus on core business operations.

Credit Control Services

Our credit control services complement debt collection by helping businesses streamline financial operations and minimize overdue debts.

1. Credit Risk Management

We monitor your clients’ creditworthiness, helping you identify risks early and safeguard your cash flow.

2. Bank Reconciliation

Our experts ensure accurate and balanced financial records, identifying discrepancies and maintaining transparency.

3. Cash Allocation

We handle incoming payments with precision, ensuring every transaction is allocated correctly and efficiently.

4. Aged Debt Reporting

We provide actionable insights into overdue accounts, enabling you to prioritize recovery efforts effectively.

5. Telephone Debt Collection

Our professional and respectful communication approach ensures successful collections without damaging client relationships.

6. Payment Terms Enforcement

We help businesses enforce their payment terms, reducing delays and improving overall financial stability.

7. Consultancy and Debt Process Setup

Our tailored consultancy services include setting up efficient debt recovery processes, optimizing credit control systems, and improving financial operations.

Credit Controller Fee Structure

Our skilled credit controllers are available to support your business on a flexible basis. Their expertise spans credit control, debt collection, and financial reporting, ensuring seamless integration into your operations.

Experience LevelHourly Rate (UK)Hourly Rate (US)Hourly Rate (Rest of the World)

Credit Control Agent (2 years)£13/hour$17/hour€15/hour

Credit Control Agent (4 years)£15/hour$19/hour€17/hour

Credit Control Agent (6+ years)£18/hour$22/hour€20/hour

Custom pricing is available for long-term or high-volume requirements.

2

Comprehensive Customer Service Support Solutions

 

At Elite Debt Collection & Customer Service Ltd, we understand that exceptional customer service is the cornerstone of successful businesses. Our dedicated team delivers seamless, 24/7 customer support tailored to your specific needs, helping to enhance client satisfaction, foster loyalty, and drive business growth.

With over 18 years of industry expertise, we proudly serve businesses across the United Kingdom, United States, and global markets, providing customized solutions that combine local knowledge with international experience.

Customer Service Support Solutions

1. Inbound Call Handling

Our team manages all incoming calls, ensuring your clients’ queries are addressed promptly, professionally, and with empathy.

2. Outbound Call Services

We proactively reach out to your clients for follow-ups, feedback surveys, payment reminders, and more, maintaining a positive connection with your brand.

3. 24/7 Support Services

Operating around the clock, we provide unmatched accessibility, ensuring your clients receive support whenever they need it, no matter the time zone.

4. Client Account Management

Our dedicated account managers build and maintain strong relationships with your key clients, enhancing loyalty and retention.

5. Email and Live Chat Support

We offer real-time support through email and live chat platforms, enabling seamless communication with your clients.

6. Complaint Resolution Services

Our team specializes in resolving customer complaints efficiently, turning negative experiences into opportunities to build trust and improve satisfaction.

7. Multilingual Call Support

We provide multilingual support to cater to diverse client bases across the globe, breaking down language barriers and expanding your reach.

8. Helpdesk Outsourcing

Let us handle your helpdesk, streamlining customer service processes and ensuring all queries are resolved effectively.

9. Technical Support Call Services

We assist your customers with technical issues over the phone, providing solutions that maintain trust and satisfaction.

10. SLA Monitoring & Reporting

Our team ensures service requests are handled within agreed timeframes, tracking and maintaining your service level agreements (SLAs) with detailed reporting.

Pricing and Fee Structure

Our Customer Service Support Agents are available across the UK, US, and global markets, offering flexible and cost-effective pricing:

Service LevelHourly Rate (UK)Hourly Rate (US)Hourly Rate (Rest of the World)

Customer Service Agent (Entry-Level)£12/hour$15/hour€14/hour

Customer Service Agent (Mid-Level)£14/hour$18/hour€16/hour

Customer Service Agent (Senior-Level)£17/hour$22/hour€20/hour

Custom packages available for businesses requiring ongoing or large-scale support.

3

Sales Support Solutions for Global Growth

 

At Elite Debt Collection & Customer Service Ltd, we provide dedicated sales support services designed to drive revenue, improve client acquisition, and optimize sales pipelines. With over 18 years of industry experience, our team specializes in tailoring strategies that resonate with businesses in the UK, United States, and worldwide markets, helping you convert leads into long-term customers.

Whether your goal is to generate leads, strengthen client retention, or manage your sales pipeline, we’ve got you covered with our dynamic and result-oriented sales solutions.

  • Sales Support Solutions

  • 1. Cold Calling

  • Our experienced agents proactively reach out to potential business clients, generating high-quality leads and creating new opportunities for your business.

  • 2. Lead Qualification Calls

  • We assess and qualify leads to identify high-potential prospects, saving your sales team valuable time and ensuring they focus on the best opportunities.

  • 3. Follow-Up Calls

  • Consistent and timely follow-ups keep prospects engaged and move them further down your sales pipeline, increasing the likelihood of conversion.

  • 4. Customer Retention Calls

  • We maintain and strengthen relationships with existing clients, encouraging repeat business and long-term loyalty.

  • 5. Appointment Setting

  • Our agents schedule meetings with prospective clients, ensuring your sales team has a steady pipeline of qualified leads ready for engagement.

  • 6. Product/Service Demos

  • We deliver compelling over-the-phone demonstrations of your products or services, showcasing value and driving conversions.

  • 7. Sales Pipeline Management

  • Our team manages your entire sales process, from lead generation to closing deals, ensuring a seamless and efficient sales cycle.

  • 8. Cross-Selling and Up-Selling

  • We identify opportunities to sell additional products or services to your existing customers, increasing revenue per client.

  • 9. Renewal Calls

  • We proactively engage clients to ensure they renew their contracts or agreements before expiration, maintaining consistent revenue streams.

  • 10. Market Research Calls

  • Through direct outreach, we gather valuable market insights to refine your sales strategy and improve future campaigns.

  • Pricing and Fee Structure

  • Our Sales Support Agents provide tailored services at competitive rates, with pricing structured to meet the needs of businesses in the UK, US, and global markets:

  • Service LevelHourly Rate (UK)Hourly Rate (US)Hourly Rate (Rest of the World)

  • Sales Agent (Entry-Level)£14/hour$18/hour€16/hour

  • Sales Agent (Mid-Level)£16/hour$21/hour€18/hour

  • Sales Agent (Senior-Level)£19/hour$25/hour€22/hour

  • Custom pricing options are available for long-term projects or high-volume requirements.

ABOUT US

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Elite Debt Collection & Customer Service Ltd is more than a service provider—we’re your trusted partner in unlocking financial success. With a proven track record spanning over 18 years, we specialize in tailored solutions that recover revenue, enhance customer relationships, and drive sustainable growth.

Operating across the United Kingdom, United States, and global markets, our comprehensive services include debt collection, credit control, customer service, and sales optimization. Our team of 80+ highly skilled professionalsworks tirelessly to deliver measurable results, ensuring your business remains efficient, competitive, and profitable.

Our leadership is guided by the principles of the Chartered Institute of Credit Management (CICM), the largest professional body for credit management worldwide. The FCICM distinction—the highest credential awarded by the CICM—underscores our commitment to excellence, ethical practices, and superior results. This prestigious credential reflects the professionalism and expertise that define every service we offer.

At Elite, we take a strategic and results-driven approach to every challenge. Over the years, we’ve helped businesses recover over £10 million in overdue payments, boost customer satisfaction rates by 30%, and increase sales conversions by up to 20%. These successes are a testament to our ability to align with our clients’ goals and deliver real, tangible outcomes.

Our "No Collection, No Fee" debt recovery model ensures zero risk for our clients, while our scalable customer service and sales solutions empower businesses to improve retention, optimize pipelines, and achieve growth. With 24/6 global availability, we’re here whenever you need us, ensuring seamless operations across all time zones.

At Elite, we don’t just offer services—we become an extension of your team. By tailoring our solutions to meet your specific needs, we help you focus on what matters most: growing your business.

Partner with Elite Debt Collection & Customer Service Ltd and experience the difference that expertise, integrity, and results-driven solutions can make for your business. Contact us today—your success is just a call away.

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Why Choose Elite Debt Collection & Customer Service Ltd?

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At Elite Debt Collection & Customer Service Ltd, we know how stressful unpaid debts and dissatisfied customers can be for your business. That’s why we deliver personalized, results-driven solutions that ease your burden and empower your business to grow.

With over 18 years of industry experience, serving clients across the UK, US, and beyond, we are the trusted partner businesses rely on to recover revenue, enhance customer relationships, and achieve measurable success.

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Our Commitment to Compliance

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Elite Debt Collection and Customer Service Ltd is not currently authorized or regulated by the Financial Conduct Authority (FCA). This means we do not provide services or engage in activities that fall under FCA regulation at this time. However, we are fully committed to upholding all applicable legal and professional standards in the services we do provide.

We are working toward meeting FCA requirements to expand our offerings, ensuring we can assist with regulated services in the future. Until then, our focus remains on delivering reliable, ethical, and effective solutions that comply with current regulations.

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How We Can Help You?

If your needs fall within our current scope of services, we are here to support you with tailored strategies and exceptional results. For services requiring FCA authorization, we can recommend trusted, FCA-authorized partners to assist you.

This information is subject to updates as our regulatory status evolves. Please check back regularly for the latest details.

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What Makes Us Different?

1. Proven Results That Matter

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We deliver measurable outcomes that make a real impact:

  • Over £10 million recovered in overdue payments for clients.

  • 30% improvement in customer satisfaction scores through personalized support.

  • 20% boost in sales conversions with targeted sales strategies.

Our track record speaks for itself, and we’re ready to deliver the same success for your business.

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2. Risk-Free Debt Recovery

Our No Collection, No Fee model means you only pay for results. This ensures complete peace of mind while we work tirelessly to recover your debts.

 

3. Comprehensive Service Offering

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We go beyond debt collection to provide a full suite of services, including:

  • Credit Control: Streamlining financial operations with services like bank reconciliation, cash allocation, and aged debt reporting.

  • Customer Service Support: Enhancing client satisfaction with inbound call handling, complaint resolution, and 24/6 availability.

  • Sales Optimization: Driving revenue growth with lead generation, sales pipeline management, and follow-up campaigns.

With Elite, you get more than a service provider—you get a complete business partner.

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4. Global Expertise with Local Solutions

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Whether you operate in the UK, US, or globally, we combine international expertise with localized strategies to deliver results that align with your market. Our 24/6 availability ensures seamless support, no matter the time zone.

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5. Industry-Leading Credentials

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As members of the Chartered Institute of Credit Management (CICM), we uphold the highest standards of professionalism, compliance, and ethics. The FCICM credential represents our dedication to providing superior service and trusted solutions for businesses like yours.

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6. Transparent Communication and Reporting

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We believe in keeping you informed every step of the way. From progress updates to detailed reports, we ensure you have complete visibility into the results we’re achieving for your business.

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What Our Clients Say

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"Elite recovered £150,000 for us in just three months while maintaining positive client relationships. Their professionalism is unmatched."
— Sarah Johnson, CFO, TechWave Ltd

"The team at Elite turned around our overdue accounts in record time, helping us recover debts we thought were lost. Highly recommend!"
— Michael Carter, CEO, GreenGrow Ltd

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Take Action Today

At Elite Debt Collection & Customer Service Ltd, your success is our priority. Let us help you recover revenue, strengthen client relationships, and achieve sustainable growth. Take the first step—contact us today and let’s get started.

About Me.

About Me

Overcoming challenges has been a defining part of my journey, and it’s this resilience that inspired me to create Elite Debt Collection & Customer Service Ltd—a company dedicated to empowering businesses to thrive. With over 18 years of industry expertise, I’ve made it my mission to help businesses recover revenue, enhance client relationships, and achieve lasting growth.

Throughout my career, I’ve worked across diverse industries, gaining deep insights into the complexities of debt collection, customer service, and sales optimization. As a Fellow of the Chartered Institute of Credit Management (FCICM)—the highest professional recognition in credit management—I uphold the highest standards of ethics and professionalism in every strategy I deliver. My qualifications also include Level 3 and Level 5 Diplomas in Credit Management, ensuring that the solutions I provide are not just effective but tailored to each client’s unique needs.

What truly sets me apart is my belief in the power of clear, empathetic communication. With Diplomas in Creative Writing (with distinction) and Freelance Writing (with distinction), I’ve honed the ability to build trust through every interaction. Whether helping businesses recover overdue payments, resolve customer issues, or optimize sales pipelines, I ensure every task is handled with care, professionalism, and a focus on results.

At Elite Debt Collection & Customer Service Ltd, I strive to create partnerships, not just transactions. My goal is to ensure every client feels supported and confident, knowing their business is in expert hands. From recovering millions in overdue payments to helping businesses improve client retention and sales conversions, I take pride in delivering solutions that make a real difference.

Integrity, empathy, and dedication are at the heart of my work. Let’s overcome challenges together and achieve lasting success.

Expertise

Our experienced team of financial advisors will provide you with personalized debt counseling services to help you achieve financial freedom.

Tailored

Customized Plans

Support

24/7 Assistance

Guidance

Professional Advice

Empower

Financial Education

Trust

Confidentiality

Frequently Asked Questions (FAQs)



 

1. What services do you offer?

We offer a comprehensive range of services tailored to meet your business needs:

  • Debt Collection: No Collection, No Fee recovery, pre-legal debt recovery, and aged debt collection.

  • Credit Control: Bank reconciliation, cash allocation, aged debt reporting, and credit risk management.

  • Customer Service Support: Inbound/outbound call handling, complaint resolution, and 24/6 customer service.

  • Sales Optimization: Lead generation, follow-up campaigns, sales pipeline management, and upselling strategies.

2. How does your "No Collection, No Fee" model work?

​

Our "No Collection, No Fee" model ensures you only pay if we successfully recover your debts. Our fees are based on the age of the debt:

  • 14% for debts less than 90 days old.

  • 25% for debts over 90 days old.
    This risk-free approach gives you peace of mind while we work on your behalf.

  • ​

3. Are your services available internationally?

Yes, we operate globally, with a focus on the United Kingdom, United States, and other international markets. Our expertise in local regulations and compliance ensures effective results no matter where your business is based.

4. How do you ensure compliance with regulations?

​

We strictly adhere to all relevant laws, including GDPR for the UK and Europe, and FDCPA for the US. Compliance is a cornerstone of our operations, ensuring ethical and legal practices in every interaction.

5. What industries do you serve?

​

We work across a wide range of industries, including:

  • Retail

  • Construction

  • Manufacturing

  • Financial Services

  • Technology and SaaS

  • Logistics and Transportation

No matter your industry, we tailor our strategies to align with your specific needs and challenges.

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6. How do you communicate progress with clients?

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We provide regular updates and detailed reports throughout our engagement. Transparency is key—we ensure you are informed of our progress every step of the way.

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7. What qualifications does your team hold?

Our team includes highly trained professionals with expertise in debt collection, credit control, and customer service. Leadership is guided by the principles of the Chartered Institute of Credit Management (CICM), with credentials including MCICM and FCICM. This ensures every service is delivered with professionalism and precision.

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8. Can you handle high volumes of debt collection or customer service?

Absolutely. We have a scalable team of 80+ skilled professionals, allowing us to manage high volumes of debt recovery, credit control, customer service, or sales support without compromising on quality.

9. How quickly can you recover debts?

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Recovery times vary depending on the complexity and age of the debt. However, we aim to recover most debts within 60-90 days while maintaining a professional and respectful approach with debtors.

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10. Do you offer multilingual support?

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Yes, we provide multilingual customer service and debt recovery to cater to global clients and their diverse customer bases.

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11. What is your pricing structure?

 

  •  Our pricing is flexible and depends on the service required:

  • Debt Collection: Percentage-based fees (No Collection, No Fee).

  • Customer Service and Sales Agents: Rates starting at £12/hour (UK), $15/hour (US), and €14/hour (Rest of the World).
    We also offer customized packages for ongoing or large-scale projects.

12. How do I get started with your services?

It’s easy! Contact us for a free consultation to discuss your needs. We’ll create a tailored plan that aligns with your goals and sets you on the path to success.

Have More Questions?

Feel free to reach out to us directly:, our contact detail can be found below.

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